Shipping policy

Shipping Policy

At Froya, we are committed to delivering your orders quickly and safely. Below are our shipping terms and conditions:

Shipping Times

We process and dispatch all orders within 1-2 business days. Standard delivery times are 7-15 business days from the date of dispatch, depending on your location within the service area.

Shipping Regions

We currently ship to selected regions. Shipping costs are calculated at checkout based on your location and order weight. Some remote areas may have extended delivery times.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment's progress in real-time through our carrier's tracking system.

Customs and Delays

For international orders, customs clearance may cause additional delays beyond our standard delivery estimates. Froya is not responsible for delays caused by customs authorities or third-party logistics issues. Any customs duties or import taxes are the responsibility of the recipient.

Delivery Issues

If your package does not arrive within the estimated timeframe, please contact our support team. We will investigate and work with our carrier to locate your shipment.

Risk of Loss

Risk of loss passes to you once your order is handed to the carrier. We recommend purchasing additional insurance for high-value orders if available in your region.