Privacy policy

Privacy Policy

At Froya, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, and password when you create an account
  • Order Information: Shipping address, billing address, and payment details (processed securely)
  • Communication Data: Messages, inquiries, and correspondence with our support team
  • Device Information: IP address, browser type, and device identifiers
  • Usage Data: Pages visited, products viewed, and time spent on our site

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage. You can control cookie settings in your browser. However, disabling cookies may affect site functionality.

Use of Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders
  • Sending order updates and customer support communications
  • Personalizing your shopping experience
  • Improving our website and services
  • Conducting marketing campaigns (with your consent)
  • Complying with legal obligations

Third-Party Sharing

We do not sell your personal information. However, we may share your data with trusted service providers including payment processors, shipping carriers, and analytics platforms. These partners are contractually obligated to protect your data.

Your Rights

You have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data (where legally permitted)
  • Opt-out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us.

Data Security

We implement industry-standard security measures including SSL encryption to protect your personal information from unauthorized access, alteration, or disclosure.

Policy Updates

We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date.